terms & conditions of use
Terms and Conditions for Chatteris Dog Field
What this document covers and why you must read it!
These are terms and conditions on which we allow you to book and use our dog fields. When you make a booking with us, whether online through our booking system, via our social media channels or by calling or emailing directly, you are expressly accepting these terms and agreeing to abide by our field rules and regulations.
We understand that terms and conditions can be riddled with hard to understand legal jargon so we have made every attempt to keep to plain English and should you have any queries about anything in these terms and conditions, please contact us via email
Definitions
‘We/us’ – Chatteris Dog Field
‘your dog/s’ – means the dog or dogs that come to the field with you – whether they are
yours or not
‘the dog field’ – meaning the field you have booked at Chatteris Dog Field, Iretons Way, Chatteris, PE16 6UZ
‘you’ - refers to you, the individual, business or organisation that has booked the field
About us
We are Chatteris Dog Field, Iretons Way, Chatteris, PE16 6UZ
You can contact us via 📞07787 504452 ✉️ mjackson692171@gmail.com
Our Contract with You
When you make a booking with us, whether it’s via the booking site, phone, email or any other method, we’re entering into an agreement – ‘a contract’ (in legal terms). This contract is subject to these terms and conditions and because we may update them or change them at any point in time, we ask you to agree to them each time you make a booking. (Any dispute or claim concerning this contract between us, or anything arising from it, will be dealt with by the courts of England and Wales). The basics of our contract with you are the following: We take payment at the time of booking and until the payment has been made, your booking is not confirmed You will know the total price, including tax where applicable, prior to confirming your booking Your booking is for a specific time slot on a specific date – you are only permitted to utilise the facility during this period.
Your Legal Rights – At your own risk
The use of our dog field is at your own risk. There are various hazards for you to take into account – from uneven ground to toxic plants and vegetation – all of which are things that you would commonly find in a countryside setting. As the dog field operator, we accept no liability for the death or injury, loss or damages and other claims incurred by you or anyone with you, or property, including your dogs during the use of the paddock. To make sure you are aware of the potential risks, please ensure you have fully read and understood this document which covers the elements of the field and how they must be used.
Our responsibilities
We are not liable for any loss or damage that is not caused by a contractor or employee of the dog field.
We do not exclude or limit our liabilities to you where it is unlawful to do so. If you are using the dog field for business purposes, we accept no responsibility for any business losses and you are offered the same legal protection as domestic users. This includes loss of business, interruption, loss of business property and any profit. Please contact us via email to request a copy of our liability insurance should you wish to see it.
Our Privacy Policy & CCTV - How We Use Your Personal Information
You can view our privacy policy on our website. We securely store your name, mobile number and email address so that we can communicate with you about your booking. Your payment information is held securely by our 3rd party payment partners Stripe Payments. If you have agreed to receive emails from us other than those that relate directly to your booking, you may occasionally receive an email from us. You can change your communication preferences or unsubscribe at any time. Please see the up-to-date privacy policy for further details relating to competitions, social media and all other data use. We utilise CCTV at the field entrance field, by using the field you are consenting to being recorded on CCTV .
Booking and Payments
We accept payment via the following methods: Online only. Bookings are not confirmed until payment has been made. This also applies to packages where bookings are deferred. When you make a payment via our booking system, you are asked to agree to these terms and conditions – you will not be able to proceed with your booking unless these terms and conditions have been accepted by ticking the box. If you make a booking via any other means, we will send you a copy of these terms and you will need to confirm receipt and acceptance before your booking is confirmed. If you are making a booking on behalf of someone else and will not be attending the session yourself, you must ensure that all parties have read and agreed to the terms and conditions. You are responsible for anybody who accompanies you or attends the session in your place and this extends to all the liabilities and obligations that make up this contract (agreement) Dog Trainers are responsible for ensuring clients are aware of and agree to these terms and conditions if they are holding training sessions at the field. We reserve the right to change our prices at any time.
Cancellation and Rescheduling of Your Session
You may cancel your session up to 12 hours prior to the time of your session. You can reschedule anytime up until 12 hours before the time of your session. You can do this by logging onto your account on the booking system. You will receive confirmation of any changes to your booking via email If you would like cancel you must contact us via email mjackson692171@gmail.com so we can refund you as refunds are not automatic No refunds are made for no-shows You may not extend your session for any reason unless there is an available booking after your session whereby you must book through the website There may be circumstances when we close the field – this may be due to severe weather warnings; hazardous conditions in the field; or things beyond our control like road closures. In this instance, we will contact you directly and offer an alternative session or a refund. It is for this reason that it is important that the contact details you input at the time of booking are correct
Your Obligations
The following section details what we expect from you as our customer when using our dog field. These obligations are designed to ensure the safety of you; your dog/s; other users of the facilities; and anyone or thing that may be affected by your use of our dog field.
Canine Health, Welfare and Handling
Please ensure your dog is healthy and shows no signs of sickness (for example this includes diarrhoea, vomiting, lethargy – anything which is unusual for your dog) You must not bring your dog to the dog field if they, or any other household pets have shown any signs of sickness in the past 48 hours. There are some vulnerable dogs that use the dog field and not adhering to this may put other animals at risk .All dogs attending the dog field must be up to date with current recommend vaccines (or titre tested), flea, tick and worming treatments. Heavy or harsh handling of dogs is not permitted – this includes both verbal and physical treatment – we reserve the right to ask you to leave should we identify the aforementioned treatment A dog must never be left unattended in the field or tethered to anything.
Where dogs are left in vehicles whilst other dogs are trained or exercised, their welfare must be constantly monitored If your dog is unwell in the field, please do your best to clear it up and contact us if this is not possible – disease can be transmitted through diarrhoea and vomit so this is essential for all users health and safety. If your dog has a serious accident in the field please contact us immediately on 07787 504452 after contacting your vet or the local emergency vet. Please be aware that the dog field is a natural environment and as such has many of the hazards you might find on any other walk – this includes vegetation which might be poisonous to dogs. There are trees within the field alongside flowers and plants and owners are responsible for ensuring their dogs do not eat any part of these or their seeds/nuts as they can be harmful to dogs.
Birds sometimes drop maize/corn cobs in the field, do not let your dog consume these and dispose of them if you find them. Chatteris Dog Field accepts no responsibility for any canine sickness/injury that might come on after/during a visit to the field.
Use of the Field
Fencing & General
other Dogs/people may be visible when you use the field. There is a public road at the top end of the field and public road alongside the field, People, vehicles, horses, dogs etc may be visible. On one side of the field is a horse field which is also behind a hedge but horses may be visible in places. The fencing in this dog field is approximately 6 foot in height. This can vary slightly in places as the ground is uneven. The Gates in the dog field are 6 foot in height If this enclosure is not suitable for your dog because it can squeeze through these gaps or scale this fence height then your dog must be on a lead at all times whilst using the dog field. We aim to provide a safe environment for you to exercise your dog and in order to meet these expectations, the dog field fences and gates are regularly checked several days a week for any breaches or failures. You are responsible for ensuring your dog cannot escape the field when you visit. You are responsible for ensuring your dog is under control at all times. This regular monitoring limits the likelihood of any holes appearing during hours when the field is not in use but does not completely eliminate any risk. Breaches can include wild animal intrusion or visiting dogs digging as well as branches falling or failures caused by weather events. On occasion, breaches may occur outside of these times so we expect all users to confirm the field is safe and secure to their satisfaction before letting dogs loose in the field. If you notice ANY breach at all, please contact us by phone on 07787 504452, this will enable us to make immediate repairs. If any breach means that your dog is no longer safe in the field, please leave immediately, let us know and we will reschedule/refund your booking.
Parking and Access
Parking is located at the field within secure gates. When you pull into the dog field the entrance gate for dog field 1 is the first on your right, Dog Field 2 first on the left. You must wait until the client before you has left the car park via the gate before entering the secure car park. If the person before you has not left when your booking time begins please contact us, please do not enter the carpark, you may park in the car park beyond the dog fields. When you leave you must securely close both gates after you. Once inside, you must close the entrance gate before unloading your dog.
Arrival and Departure
Your session is from the time booked – please avoid arriving early but in the event that you do, please wait away from the field. The dog field is used by reactive dogs and customers arriving early can cause significant disruption. You must not enter the site or field prior to your start time. Your session is for 60 minutes or 30 minutes depending on what you have booked. You must have left the premises including the car park by the end of your session time so please consider the time it will take to retrieve your dog, load your car and depart. Please ensure the gate is shut and locked on your departure If you arrive and the previous user is in the field, do not approach the field as they may have a reactive dog or an issue retrieving their dog that your presence will not help. Please call us on 07787 504452 and we can contact the user. Users that repeatedly arrive early or leave late will be refused the use of the field
General Etiquette and Dog Behaviour
Whilst Chatteris Dog Field is designed as a safe and private space for you to exercise and play with your dog, we ask that you adhere to these terms & conditions during your visit. If you fail to adhere to these requests, we reserve the right to ask you to leave and may lead to the refusal of bookings in the future.
General hygiene
Do not put general waste in the dog waste bins – please take all other rubbish home with you or use the Green Wheelie Bin for general rubbish.
Peaceful environment
You are responsible for your dog/s at all times during your visit to the field. Dogs must be kept under control and not disturb the public using the nearby roads, byways, footpaths and fields. Please do not allow your dogs to run up and down the fence line. Please ensure that there is no persistent barking from your dog/s during your session. Please do not drop any food, litter or treats in the field. Safety of other users. Please do not permit digging in the field unless in the dedicated sandpit areas: Safety of all users. Please report any issues with equipment or the field as soon as you are able on 07787 504452 or via mjackson692171@gmail.com for non-urgent matters: Please ensure all toys are taken with you and none are left in the field – this includes any scraps of chewed toys or balls.
Hazards and Resource Guarding
Please ensure you read the entire document to familiarise yourself with all other terms and conditions of use
Outside of daylight bookings You may book the field outside of daylight hours, there are limited lights on site. A condition of bookings outside of daylight hours is that you must have a torch/headtorch with each person attending and all dogs must have a light up collar or light attached to their collar. You must be able to see where your dog is at all times. Please use extra precaution entering and exiting in the dark and ensure you look out for users of the road.
XL Bully & Banned Breeds Rules
XL Bullys & Legal Banned Breed are welcome as long as the following rules are adhered to. The dog is registered with the index of exempted dog (IED) and a copy of the life certificate is provided to us if we request it A copy of the public liability insurance certificate for the dog provided to us if requested. The dog handler ratio is 1:1 with their handler at all times unless with other dogs from the same household The dog is Neutered – in line with Government Rules The dog is Micro Chipped The dog is kept on a lead and muzzled until the gate is shut when entering the field The dog is put back on a lead and muzzled before opening the gate to leave the field You can remove the lead and muzzle once inside the secured field. If the household has more than 1 dog, they can come to the field together as long as they have a minimum of 1 handler. All dogs leads and muzzles can be removed once in the field including the Banned Breed. If there are dogs from different households, the banned breed will need to remain muzzled and on a lead at all times with a 1:1 handler If the household has more than 1 dog, they can come to the field together, the lead and muzzle can be removed once in the field. If there are dogs from different households the banned breed will need to remain muzzled and on a lead at all times with a 1:1 handler. Rules and regulations are changing on banned breeds and we reserve the right to change these terms and conditions without notice as needed.
Family, Friends and Children
You may bring other people with you to the field under the following conditions: No more than 3 vehicles per booking. No more than 10 Dogs per booking and only the maximum depending on what service you have booked All users must be aware of these terms and conditions and by hiring you are assuming responsibility for their behaviour and actions whilst visiting the field and knowledge of these terms and conditions. Children are welcome but the hirer is responsible for their behaviour at all times. Children must be constantly closely supervised by a responsible adult and must not use any of the equipment. No children under 18 are permitted to use the dog field without an adult present. Equipment and structures in the dog field are not child safe including bins and none of the equipment provided is for human use
Vegetation and Environmental Hazards
The dog field is an extension of the countryside and contains hazards similar to those you’d find on a public footpath or in a park. The ground is uneven with holes, cracks, areas of longer grass and vegetation and there may be hidden trip hazards. There are also tree trunks, roots, wood piles and sticks around the field. The environment is not sterile and therefore we cannot accept any liability for humans or animals harmed by the natural environment. There are a number of trees in the field, owners are responsible for ensuring their dogs do not consume any part of the trees in the field or their fruit/nuts/seeds. You can find a list of the more common plants that are hazardous to dogs in some cases here. https://www.bluecross.org.uk/advice/dog/health-and-injuries/plants-poisonous-to-dogs. As you will see, there are many plants on this list that you may have in your garden so whilst they can be harmful to dogs, not all are poisonous on contact or unless ingested. If there is any vegetation in the field that is concerning to you, please contact us on 07787 504452.
Enrichment, Equipment and Toys
The dog field is predominantly designed for the enjoyment of dogs. That means that all equipment is to be used only by dogs with the exception of seating. Please do not allow your dog to use any equipment unless they are fit and experienced enough to do so. It is your responsibility to ensure your dog’s safety whilst playing in the field. Obstacles may become slippery from rain or ice so do not use it if this is the case. Humans must not climb on equipment designed for dogs Use of toys provided is at your own risk and dogs must not be allowed to chew or destroy toys, all toys must be returned to the toy box. Any broken toys must be picked up.
Waste Removal
PLEASE ONLY USE BIODEGRADABLE DOG WASTE BAGS. These are provided at the entrance if you do not have your own. Please ensure you pick up your dog waste and dispose of it in the dog waste bin/provided Do not use the dog waste bins for domestic waste – our waste collection services will not collect contaminated bins If you have any other waste, including broken toys, there is a general waste bin for you to use.
Smoking and Vaping
Smoking will be strictly prohibited on all Chatteris Dog Field premises in extreme weather. Notifies will be displayed when this restriction is in place. Any person found to have been smoking on the premises during these restrictions will be refused booking in the future. The risk of fire on site is considerable at certain times of the year. Vaping is permitted on site – however vape juice is highly toxic to dogs and should a pen or bottle of juice be dropped and found by a dog there is a risk of ingestion.
Business Users
If you wish to use the dog field for conducting your business, please ensure you make contact with us prior to booking. You can contact us via email or by phone. You may need to provide a copy of your public liability insurance and any appropriate professional certifications and qualifications to operate at Chatteris Dog Field
These Terms and Conditions may be updated at any time so please continue to review them each time you use Chatteris Dog Field.
Thank you
Mandy & The Team